Privacy Policy

1. Overview

At DeKalb Garage Door Repair, we value your privacy and trust. This Privacy Policy describes how we collect, use, process, and safeguard your personal information when you visit our website or submit inquiries through our online contact or request forms.

2. Information Collection

We collect personal information that you voluntarily provide to us when requesting a free estimate, scheduling a repair, or submitting contact forms. This information may include:

• Your name and physical residential/business address.
• Your telephone number and electronic email address.
• Details regarding your garage door, automatic opener, or structural repair needs.

3. How We Use Information

We use the information we collect strictly to coordinate local services, including:

• Scheduling physical on-site appointments and assigning technicians.
• Confirming dispatch details via telephone calls, text alerts, or email confirmations.
• Preparing upfront, honest written estimates for repairs or installations.
• Fulfilling legal and billing requirements.

4. Third-Party Sharing

We do not sell, rent, trade, or otherwise transfer your personal information to outside marketing firms or unrelated third parties. Your information is only accessed by our local dispatch operators and certified field technicians to perform requested services.

5. Data Protection

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. Our submission forms utilize industry-standard SSL encryption protocols to secure data during transit.